Terms & Conditions
When purchasing at studiokoutsouris.com you automatically accept the terms and conditions described below. Please read the terms through carefully before making an order. You are always welcome to send any questions to info@studiokoutsouris.com.
Payment
You can pay by debit/credit cards, as well as bank transfer.
All debit/credit payments are processed through Stripe, a 100% secure online payment system. Stripe encrypts your payment information using the SSL protocol with an encryption key length of 128 bits – the highest level of security for e-commerce. The following debit and credit cards are accepted: VISA, MasterCard, American Express. No fees are charged for credit card payments.
For bank transfer you will be informed about the bank details upon confirmation of your purchase. The order is final only after you transfer the amount.
All prices are stated in Euro and include 5% Danish Artists VAT. Please send an email to info@studiokoutsouris.com if you would like to buy VAT-free as a business customer.
Purchase and Shipping
In order to purchase items at studiokoutsouris.com you must fill in your personal information and payment information. Once your order has been placed you will receive an auto-generated order confirmation via email.
All artworks are sent from Denmark and can be shipped to Denmark and Europe. Freight charges will appear from the order confirmation before you pay. All goods are delivered via a traceable shipping service, such as GLS, UPS or PostNord.
When the artworks are shipped, you receive a shipping confirmation, always with tracking number.
Please write a comment under order notes in case you would like the package to be delivered to the closest parcel shop.
Packaging
We carefully pack the artworks in protective boxes to secure that they will arrive in perfect condition. However, if the content is damaged upon receipt, please report this to us within 5 days after receipt to info@studiokoutsouris.com.
Customs and VAT
If you order from a country, which is a member of the EU you pay Danish VAT but no customs duty, in accordance with the rules of free movement of goods. However, if you order from a country outside the EU local taxes and duties may be added, for which we cannot be held responsible. If this is the case the carrier will contact you. Please note that this could involve some delay of the consignment, as the goods are retained by the customs. From this point it is your responsibility to contact the carrier and pay for the added additional costs. These additional costs are solely your responsibility and cannot be used as cause of return.
Risk of artworks
The risk of artworks ordered in studiokoutsouris.com passes to the buyer when the right of cancellation expires 7 days after receipt of the goods. If the product is damaged or impaired once the buyer has received it, he/she retains his right of cancellation if the damage or impairment is not due to negligence or lack of care on his part. Remember to save the original product packaging as in the case of a complaint or damage the product must be returned in its original packaging.
Returns
If you change your mind with an order, you can return the package within 14 days upon receipt of the package. The order will be refunded (excluding shipping costs for the return), provided that the items are unused and in the same condition as they were upon receipt, in the same original packaging. Note that the right of withdrawal is annulled if you use or damage the product in a way that obviously reduces the sales value significantly.
Returns and exchanges happen at your own risk and expense and is to be handled by you. If you wish to return an item please contact us at info@studiokoutsouris.com before returning any items, and we will provide you with directions for return. Remember to state your order number and relevant contact information in the e-mail. Please note that the cost of returning the item is to be paid by you.
If a returned item is shipped from a country outside the EU, please clearly mark the package ‘RETURNED GOODS’, to avoid any customs charges. George Koutsouris is not responsible for any customs charges regarding the returned parcel. Any charges incurred are the responsibility of the customer.
A copy of the invoice must be enclosed together with the parcel. The items must be send as a parcel with a Track & Trace number as this guarantees that the items will arrive at their destination. It is not an option to return your order as a parcel without a tracking number.
Please remember to keep your tracking number as a documentation that the items have been sent.
Refunds
When the artworks have been received and their condition has been approved, we will transfer the full purchase amount to your account within 10 business days.
Copyright
The content on this website is protected by intellectual property rights and belong to artist George Koutsouris. Any material on the website, including image pictures, designs and graphics, may not be reproduced, and it may not be used commercially without referring to George Koutsouris.
Privacy policy
Shopping at studiokoutsouris.com requires the following information from you, as a minimum: Name, address, telephone number and e-mail address.
studiokoutsouris.com only records this information with a view to delivering the items you order and to offer you the best possible shopping experience. Your personal data is stored by studiokoutsouris.com. Please note: We do not store personal payment information such as card numbers etc., and none of the information we receive from you will be shared with any third parties.
Studiokoutsouris is committed to protect your privacy and your security as a user of studiokoutsouris.com. The information you provide when you place an order on our website is only used to provide a smooth and simple shopping experience. The data is treated in careful accordance with all current privacy regulations.
No data that identifies the individual shopper is passed on to any third parties. The only statistical data that is collected and shared with any third parties concerns customer traffic and commercial information. This information is shared with the sole purpose of improving your user experience at studiokoutsouris.com.
